OPOVE wants you to be excited about your new purchase. However, if you need to return an item, Our support team is here to help. Below are a few noteworthy points to keep in mind when returning a product you purchased from opove.com

Standard Return Policy:

  • You have 45 calendar days from date you received your OPOVE order.
  • Please be sure to include your original OPOVE order number, or else our team will not be able to issue you a refund. If you cannot find your order number, please contact our support Team before shipping your unit back, and they would be happy to find it for you.
  • Only items that have been purchased directly from opove.com can be returned to OPOVE. OPOVE products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
  • If your unit has been used or opened, a restocking fee of 10% will apply.
  • OPOVE does not cover shipping costs for returns.
  • Please ensure that the item you're returning is repackaged with all the cords, accessories and documentation that were included when you received it.

 

Refund Policy:

  • Once our support team receives and inspects your returned product, our accounting team will initiate your refund within 2-3 business days. An email confirmation will be sent to the address associated with your order, detailing the amount refunded. The way your refund is processed depends on your original payment method.

 

Promotional Kits and Bundles

  • We do not accept returns/exchanges or allow refunds for individual items in a promotional kit or bundle.
  • We only allow returns/refunds on promotional kits and bundles, IF ALL items included in your order are returned.
  • The shipping carrier will attempt to deliver 3 times and then hold your package at the closest FedEx office for 5 days.
  • You can call your local FedEx and request they hold your package for pickup, if you know you will not be able to sign for delivery.
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