Shipping
What are your delivery times?
- Standard Shipping: 1–7 business days
For more details, please visit our: Shipping Policy.
How much will shipping cost?
Enjoy free shipping on all orders!
Do you ship internationally?
Yes! We currently deliver to the following countries:
- United States
- Canada
- Japan
- France
- Germany
- Italy
- Spain
- Belgium
- Sweden
My Order
How can I cancel my order?
To request an order cancellation, please contact our support team ASAP at support@opove.com
What if I receive the wrong product?
If you encounter any issues with your order, please reach out to our customer service team at support@opove.com
For faster resolution, kindly include photos of the received product along with your concern.
Do you offer exchanges for faulty items?
Yes! If you receive a defective product, please contact our support team at support@opove.com, and we'll gladly assist you with an exchange.
Product
How do I return my product?
We accept returns within 30 days of purchase. Please contact our support team to begin the return process.
For full details, please review our: Return Policy.
How do I care for my product?
- Gently clean the device with a damp cloth and dry thoroughly with a soft, dry towel.
- For long-term storage, we recommend charging the device every 2-4 months to maintain battery health.
Do you offer extended warranties?
At this time, we do not provide extended warranties. For detailed warranty coverage, please review our: Warranty Policy.
What are the benefits of using an massage gun?
- Relieves muscle soreness, tightness, and knots.
- Targets neck, shoulders, back, and abdominal muscles.
- Improves circulation and speeds up post-workout recovery.
- Deep-tissue penetration for trigger points (especially with M3 Pro & Apex model).
How often should I use it?
- Daily: For general relaxation (5–10 mins per muscle group).
- Post-workout: Focus on sore areas (e.g., legs, back) for faster recovery.
How often should I charge massage gun?
1. Before First Use:
- Prolonged storage during shipping can drain the battery. Please always fully charge your device before initial use.
2. Long-Term Storage:
- If unused for 2+ months, recharge it every 2-4 months.
Troubleshooting
Massage gun won't charge?
Check the charger:
- Use the original charger. If the battery indicator doesn't light up, the charger may be faulty—try a new one.
- If the charger works but the gun still won't charge, the battery may be faulty. Please contact support@opove.com to get help.
Why does massage gun stop suddenly?
1. Stall protection:
- Applied too much pressure? Reduce force and press the speed button to restart.
2. Auto-shutoff after 30 mins:
- Press the speed button to resume.
Why is massage gun making strange noises?
1. Check the attachment head:
- Remove accessories—if noise stops, reinstall the head properly.
2. Persistent noise?
- Could be loose screws or internal damage. Please contact support@opove.com to get help.
